National Consumer Helpline

The Department of Consumer Affairs has revamped, the National Consumer Helpline (NCH) which has emerged as a single point of access to consumers across the country for grievance redressal at pre-litigation stage. Consumers can register their grievances from all over the country in 17 languages through a toll-free number 1915. These grievances can be registered on Integrated Grievance Redressal Mechanism (INGRAM), an omni channel IT enabled central portal, through various channels- WhatsApp (8800001915), SMS (8800001915), e-mail (nch-ca@gov.in), NCH app, web portal (consumerhelpline.gov.in), Umang app as per their convenience.

This helpline works in a dedicated manner from 8 AM to 8 PM on all seven days of the week except national holidays. For this purpose, an exclusive call center has been established and to facilitate increase of access to our consumers, call back facility is also available from 8 PM to 8 AM. Further, NCH has also partnered with prominent stakeholders, namely- private companies, regulators, ombudsman government agencies to bring them altogether on a single online IT platform where in all grievances are collated in a central repository with docket numbers. Many convergence partners are in collaboration with NCH to offer speedy resolution to consumer grievances.

For more details, consumers can visit the National Consumer Helpline website at ( consumerhelpline.gov.in ). Relevant details and instructions for accessing the NCH app are provided below:

1. Scan QR code to obtain a WhatsApp link.

2. Click on the WhatsApp link and follow the provided steps, including specifying state, city, sector, category of grievance, and company name.

3. Provide complete details of the grievance.

4. Upload relevant documents.

5. Receive a docket number upon completion of all steps.